Reference

Privacy Policy for your jawapoker account

This Privacy Policy explains what we collect, why we keep it, and how you can ask for correction from the account area.

Data UseCookie ControlAccount RequestsLocal Law

What this policy covers in practice

jawapoker Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the data needed to run your account and verify requests: name, contact details, login records, device type, browser language, and payment references from DANA, OVO, GoPay or QRIS. We use that data to keep access traceable, stop duplicate accounts, and answer changes you ask

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us to make. If you open live casino tables or slots, we also keep session timestamps and page paths so we can match activity to your account history. In Denpasar or anywhere else in Indonesia, this policy applies only where local law permits access. If local
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rules say we must keep or block certain records, we follow those rules and limit use to the stated purpose.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to send privacy requests

If you want a copy, correction, or removal request, start with live chat inside your account.

Live chat Open chat from the account screen and send the exact request you want us to handle. We route it during 09:00-23:00 WIB every day, which helps us confirm identity and answer faster.

Email request Use the email tied to your account when you want a written trail for a correction or access request. We compare the sender details with the stored profile before we touch any record.

Privacy menu Inside Account > Privacy, you can ask for data access, correction, or removal where local law allows it. The form captures your ticket number, so you can return later and check progress.

DATA CARE

How we handle your records

Our handling starts with minimising what we keep: account details, device logs, payment references, and the contact history needed to answer your request.

Collection limits

We collect only what is needed to run the account: name, contact point, login history, device type, browser language, and payment references from DANA, OVO, GoPay or QRIS. That keeps the record focused and easier to audit.

Cookie use

Cookies remember your sign-in state, language, and the last page path you used. If you clear them in Chrome, Safari, or a mobile browser, you may need to sign in again and reset saved preferences.

Security checks

For sensitive changes, we may ask for a recent login, a one-time code, or wallet details that match the account. That extra check helps us stop the wrong person from changing your records.

Retention window

We keep logs and payment references only for the period needed for account support, audit checks, and legal duties. When that period ends, we remove or anonymise data that no longer serves a purpose.

Change request path

You can ask for access, correction, or removal through chat or email from the address on file. If the request is limited by local law, we will explain the limit and what remains active.

Device path

On Android, iPhone, Chrome, or Safari, the path is Account > Settings > Privacy or Account > Security, depending on the request. We use that route to make sure the change lands on the right profile.

Questions about our privacy policy

These answers cover the requests we hear most about account data, cookie use, record keeping, and contact steps. If your case depends on local law, we will tell you what we can do and what must stay in place. For anything tied to DANA, OVO, GoPay or QRIS, we match the payment reference to your account before we change stored records.

We collect the details needed to verify the account and keep the record accurate: name, contact point, device type, login time, and payment reference data. We do not ask for more than the request needs.

Yes. Cookies help keep you signed in, remember language choice, and remember the page path you used last. On Chrome, Safari, or the in-app browser, clearing cookies may log you out and reset stored preferences.

Send the request through live chat or from the email tied to your account. We may ask for a recent login detail or payment reference so we can confirm identity before changing anything.

We keep records only as long as needed for account handling, dispute checks, audit trails, and any legal retention duty. After that, we remove or anonymise data that is no longer required.

Yes. You can ask for the data tied to your account, and we will explain the categories we hold and the reason each one exists. If a request is restricted by local law, we will say so clearly.

Use live chat first for the fastest routing, then follow with email if you want a written record. We keep the conversation tied to your ticket so you can track the next step.

Privacy Policy for your jawapoker account

Where to send privacy requests

How we handle your records

Collection limits

Cookie use

Security checks

Retention window

Change request path

Device path

Questions about our privacy policy

01 What data do you collect when I open an account?

02 Do you use cookies on mobile and desktop?

03 How can I ask for a correction?

04 How long do you keep my records?

05 Can I ask what you store about me?

06 Who do I contact about privacy changes?

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